IM enable your internal and/or external service desks with Chime to extend the value of your Microsoft
Skype for Business® investment. After over 15 years of developing
IM-based chat solutions for large enterprise help desk and service centers, we built Instant Chime to meet the
scalability, expert routing and integration needs of today’s social enterprise.
Support employees, partners and customers with click to chat functionality for virtually every business use case
Set routing rules based on role, subject matter, geography or other filters
Monitor and track activity with rich dashboards - requests in queue, agent productivity, and more
Capture full records of all case interactions for easy escalation and fast resolution
Interactive reports enable informed decisions to drive smarter operations and business growth
Learn more about Instant Chime by visiting the
About Instant Technologies
Founded in 2002 by several former IBM employees, Instant Technologies develops social
applications for the enterprise including compliance and productivity solutions
for the IBM Lotus Sametime and the Microsoft UC platforms. Instant Technologies
believes that enterprise IM and presence platforms represent a valuable business
Our products include the first application to integrate Lotus Sametime with Microsoft
Outlook (2002), a bot development and deployment platform (2003), and other Sametime
and Microsoft OCS based applications. In 2005, Instant expanded the product line
to include Microsoft LCS based applications and has continued to develop a variety
of applications for the Microsoft LCS and OCS product platforms. Our IM archiving
applications, queue manager, and persistent chat rooms are deployed across some
of the leading defense and financial service organizations in the world.
Instant Technologies is a Lotus Advanced Business Partner and a Microsoft Registered
Partner headquartered in Portsmouth, NH.